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| checkout | customer service |
Quick Information
Customer ServicePlacing an OrderYour order can be placed 24/7 by ordering on our website. Online ordering is simple and convenient; just browse our selection, click the "Add to Cart" next to the item you desire, and follow the online instructions. If you prefer to place your order via telephone, please call us at 1-800-609-3426 x702 M-F from 9am - 5pm CST. If you would like to discuss a custom design with one of our artists, please email us at CustomerService@GiggleBrushDesigns.com, or call 1-800-609-3426 x702.. **If no one is available to assist you, please leave a voice mail message, and we will do our best to return your call within 30 minutes - often we are covered in paint and cannot answer the phone :-) Thank you!** Payments & Sales TaxGiggleBrush Designs accepts Visa, Master Card, American Express and Discover. Because GiggleBrush Designs operates in Texas, we are required to collect 8.25% sales tax on orders shipped to a Texas address. Those who live outside of Texas will not be charged sales tax on any orders placed with GiggleBrush Designs, but may want to consult applicable tax laws in their state. SecurityYour online transactions with GiggleBrush Designs are protected by SSL and authenticated by Comodo. Order StatusIf you would like to check the status of your order, please contact us at CustomerService@GiggleBrushDesigns.com. Terms and ConditionsOur artisans' rates and products offered may vary from time to time. When placing orders, charges listed in your Shopping Cart, including the item pricing, are subject to correction in the event there is an error in calculation. If a pricing error occurs, GiggleBrush Designs will contact you before proceeding with your order. GiggleBrush Designs works diligently to only offer products designed with children's safety in mind; however, GiggleBrush Designs cannot be liable for accidents resulting in personal injury that involve a product purchased on the site. Shipping InformationGiggleBrush Designs ships merchandise via UPS and FedEx. Large items may be shipped via freight carriers. What is the difference in standard versus premium shipping on our Bratt Decor Furniture?
Cancellations/Returns/ExchangesGiggleBrush Designs is dedicated to making this a pleasant and fun shopping experience. We will strive to remedy any problems, but we ask that you contact us within 14 business days if you are unhappy with your order. Returns in new condition, in the original packaging are fully refundable, less the shipping fees. Returns must be received within 21 business days unless prior authorization has been given. Exceptions will be made if the gift was purchased from the baby registry. Please notify us prior to shipping the return so that we may properly credit your account. Because our artisans craft custom items, such as custom bedding orders (these are made to order sets only), monogrammed items, furniture and painted decor to your specifications, GiggleBrush Designs cannot accept returns of these items. Cut fabric may not be returned. If an order for bedding is made in combination with the purchase of custom painted items at a reduced price, the bedding may still be returned; however, the custom items will be marked at the regular full price and only the difference refunded. Freight items may not be returned. These include furniture such as cradles, cribs, armoires, gliders, etc., as well as any rug over size 2.8 x 4.8 feet. If you have a question as to what is considered 'freight', please contact us prior to your order. *Please see the shipping section to read important information regarding receiving freight. If you have any questions, you may email Customer Service at CustomerService@GiggleBrushDesigns.Com or call us at 800-609-3426 Monday through Friday between 8 a.m. and 5 p.m. (central). Warranty InformationGiggleBrush Designs upholds the warranties offered by our manufacturers and artisans. Because the duration and scope of our manufacturers' warranties vary, we encourage you to contact a GiggleBrush Designs customer care specialist for specific warranty information on our products. Privacy PolicyGiggleBrush Designs does not share any private information with any other parties. We collect email addresses, phone numbers and mailing addresses only for the purpose of fulfilling orders which are placed. We will not call you unless we have a question regarding your order or shipping information. |
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