Quick Information

• Visit Us! 5080 Virginia Parkway, Suite 300, McKinney, TX 75071



• Call Us! 1-800-609-3426 (if you don't reach us, we will call you right back!)



• Open 9:30 - 5:00pm CST M-F and from 12:00 - 5:00 Saturdays



• Available after hours for questions via email CustomerServiceATGiggleBrushDesigns.com



• We accept Visa, MC, Discover and American Express



• FREE UPS SHIPPING on Orders Over $50 (only $8.95 for under)



• Most Returns accepted for 21 days after receipt (see below for details)

Customer Service

• Placing an Order
• Security
• Payments & Sales Tax
• Order Status
• Terms & Conditions
• Shipping Information
• Returns/Exchanges
• Warranty Information
• Privacy Policy
• Visit Us!

Placing an Order

Your order can be placed 24/7 by ordering on our website. Online ordering is simple and convenient; just browse our selection, click the "Add to Cart" next to the item you desire, and follow the online instructions.

If you prefer to place your order via telephone, please call us at 1-800-609-3426 x702 M-F from 9am - 5pm CST. If you would like to discuss a custom design with one of our artists, please email us at CustomerService@GiggleBrushDesigns.com, or call 1-800-609-3426 x702..

**If no one is available to assist you, please leave a voice mail message, and we will do our best to return your call within 30 minutes - often we are covered in paint and cannot answer the phone :-) Thank you!**

Payments & Sales Tax

GiggleBrush Designs accepts Visa, Master Card, American Express and Discover.

Because GiggleBrush Designs operates in Texas, we are required to collect 8.25% sales tax on orders shipped to a Texas address. Those who live outside of Texas will not be charged sales tax on any orders placed with GiggleBrush Designs, but may want to consult applicable tax laws in their state.

Security

Your online transactions with GiggleBrush Designs are protected by SSL and authenticated by Comodo.

Order Status

If you would like to check the status of your order, please contact us at CustomerService@GiggleBrushDesigns.com.

Terms and Conditions

Our artisans' rates and products offered may vary from time to time. When placing orders, charges listed in your Shopping Cart, including the item pricing, are subject to correction in the event there is an error in calculation. If a pricing error occurs, GiggleBrush Designs will contact you before proceeding with your order.

GiggleBrush Designs works diligently to only offer products designed with children's safety in mind; however, GiggleBrush Designs cannot be liable for accidents resulting in personal injury that involve a product purchased on the site.

Shipping Information

GiggleBrush Designs ships merchandise via UPS and FedEx. Large items may be shipped via freight carriers.

What is the difference in standard versus premium shipping on our Bratt Decor Furniture?

1. Standard Delivery:
   
   1. Appointments are not available. The freight company may call ahead to make sure someone is there to sign for delivery. Tracking numbers and information will be emailed to you as your product ships. We encourage you to track it online, or call the freight company for an estimated time of delivery. If re-delivery is necessary, you will incur additional charges.
   2. Your order will arrive on a tractor trailer to your address.
   3. The driver will move the freight to the back of the truck. Removing freight from the truck is your responsibility. PLEASE MAKE ADVANCE ARRANGEMENTS FOR UNLOADING YOUR FREIGHT.
   4. * please note standard delivery can take up to 6 business days in transit.
2. Standard Plus Delivery:
   1. The delivery agent will call to make an appointment with you, usually offering a 2-4 hour window of delivery.
   2. Your order will arrive on a small truck to your address.
   3. The items will be moved from the truck and delivered to your front door by 1-2 delivery men as needed.
   4. * please note standard plus delivery can take up to 14 business days in transit.
   5. ** Not availabe in all areas.
3. Additional Shipping Fees Apply to Furniture and Oversized Items. Please see the chart below for all other shipping fees.
   
   

   For Orders Totaling	Shipping Charges
   Up to $49.99	$8.95
   $50 and Up	FREE for limited time

   
   
4. Important Information for Receiving Freight:
   
   1. Inspect your cartons carefully for any kind of tears, rips, dents, crushed corners, etc. If the container appears damaged, wet, etc., please open the container while the driver waits and inspect the merchandise. If anything is damaged, you have the right to refuse delivery of the entire shipment.
   2. If the box appears possibly damaged, but the items inside are in good condition, please note the issues on the receipt before signing (dented, wet, etc.). This will help resolve issues should you find a problem later.
   3. If your merchandise is damaged, but you do not refuse the entire shipment, please keep all original containers for inspection.
   4. Please notify us immediately of any problems you encounter at 1-800-609-3426.

Cancellations/Returns/Exchanges

GiggleBrush Designs is dedicated to making this a pleasant and fun shopping experience. We will strive to remedy any problems, but we ask that you contact us within 14 business days if you are unhappy with your order. Returns in new condition, in the original packaging are fully refundable, less the shipping fees.

Returns must be received within 21 business days unless prior authorization has been given. Exceptions will be made if the gift was purchased from the baby registry. Please notify us prior to shipping the return so that we may properly credit your account.

Because our artisans craft custom items, such as custom bedding orders (these are made to order sets only), monogrammed items, furniture and painted decor to your specifications, GiggleBrush Designs cannot accept returns of these items. Cut fabric may not be returned.

If an order for bedding is made in combination with the purchase of custom painted items at a reduced price, the bedding may still be returned; however, the custom items will be marked at the regular full price and only the difference refunded.

Freight items may not be returned. These include furniture such as cradles, cribs, armoires, gliders, etc., as well as any rug over size 2.8 x 4.8 feet. If you have a question as to what is considered 'freight', please contact us prior to your order. *Please see the shipping section to read important information regarding receiving freight.

If you have any questions, you may email Customer Service at CustomerService@GiggleBrushDesigns.Com or call us at 800-609-3426 Monday through Friday between 8 a.m. and 5 p.m. (central).

Warranty Information

GiggleBrush Designs upholds the warranties offered by our manufacturers and artisans. Because the duration and scope of our manufacturers' warranties vary, we encourage you to contact a GiggleBrush Designs customer care specialist for specific warranty information on our products.

Privacy Policy

GiggleBrush Designs does not share any private information with any other parties. We collect email addresses, phone numbers and mailing addresses only for the purpose of fulfilling orders which are placed. We will not call you unless we have a question regarding your order or shipping information.

Visit Us!

We are located in McKinney, Texas, which is 30 miles North of Dallas, Texas.

GiggleBrush Designs
5080 Virginia Parkway, Ste. 300
McKinney, TX 75071
1-800-609-3426